Refund Policy

Most products purchased from an Upclick e-tailer can be returned for refund within the first 30 days of your purchase.

Since some of the products we offer are non-tangible irrevocable goods such as software downloaded directly to your computer, they may not be eligible for a full refund once the product is delivered and/or installed on your computer.

As we understand exceptional circumstances can take place, a credit note can also be offered in some cases.

To request a refund, please contact us using our support site.

Our team of professionals is always ready to provide you with timely and professional assistance should you require additional information.

For European customers:

In order to exercise your right of withdrawal, you must inform us of your decision to cancel this contract by post (to the address below) or using our support site by means of a clear declaration. You can use the model withdrawal form below, but this is not mandatory.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)

  • – To: UpClick Malta Limited, 48/4 Amery Street, Sliema, SLM 1701, Malta
  • – I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following products/services (*):
  • – Ordered on (*):
  • – Name of the consumer (s):
  • – Address of the consumer (s):
  • – Signature of the consumer (s) (only if this is communicated on paper):
  • – Date:

(*) Delete where inapplicable.

In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at